- You must trial our device for a minimum of 14 days (from the date of delivery) but for no more than 30 days. 

Please note: All 30 day Money-Back Guarantee applications MUST be submitted within 30 days of receiving your device. 

- All images MUST have valid time and date stamps. Once your application is submitted our team may request further evidence to demonstrate that the device has been used as directed. 

To qualify in returning the product/s under our guarantee policy, you must contact us prior to returning your product/a, the product/s must be in their original packaging, with all included accessories, and must not be damaged in any way during the time that the item is in the customer's possession.The product is deemed to be in the customer's possession until the product is received by us pursuant to this policy. If your application does not meet our return criteria, you will not be approved for a refund. 

Incomplete or illegible claims will not be refunded. If approved, we will refund you the device purchase price (at the time of order), once the device has been returned to our warehouse. 

Please note that once the item is received, a 10% restocking fee applies upon the issuance of a refund pursuant to this policy. 

The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time. For those who are not consistent with their treatments, their results will reflect this. 

We cannot control how often you use your device or how the device is used. 

Please ensure that the detailed Instruction Manual and Treatment Plan is thoroughly read and understood. If the device has not been used correctly, and as instructed, the refund will not be approved. 

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us. 

Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded. We advise to return the device via trackable mail. We cannot guarantee that all return items will reach us, unless tracked. 

We ask all customers to allow up to 3 business days for the return to be processed, once it has arrived at our warehouse. 

Taken progress pictures, and LOVE your results? We’d love to see them, and give you a little something for sharing. 

Please send your images to hello@urself.com.au 😊